I. Effective Communication

Competency Director: Glenda Westmoreland, M.D., M.P.H.

The competent graduate listens attentively and communicates clearly with patients, families, and health care team members. The graduate establishes the rapport necessary to form and maintain a therapeutic relationship with the patient.

• Criteria for Assessment
• Levels of Achievement
• Knowledge Base
• Assessment Toolbox
• Resources

Assessment Toolbox

• Global Communication Likert Scales—Level 1, Level 2, Level 3
• Rochester Communication Rating Scale
• Case Presentation Evaluation
• Oral/Public Presentations Evaluation (Noon Conference Presentation)
• Written Communication Rubric
• 4-Habits Evaluation